FAQ

ORDERS, SHIPPING & RETURNS

  
HOW DO I PLACE AN ORDER?

Browse items for sale, select the type, color and quantity you prefer and tap “Buy.” After you tap buy, enter your contact information, select a payment option and your items will soon be on their way to you.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept all payments through PayPal. If you do not have a PayPal account, you may still pay using your credit card even without an account.  

CURRENCY

All fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. 

I’M HAVING ISSUES PURCHASING. WHAT DO I DO?

Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please contact us for additional assistance.

CAN I CANCEL MY ORDER?

You may cancel your order before it is confirmed by the seller. If the seller has confirmed the order, then the order cannot be canceled. Please note: There are no cancellations on an offer after it has been accepted by a seller.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

To maintain the quality of our products, we do not allow returns or exchange. However, if we ship you a damaged or wrong item, we will replace it and shoulder any shipping costs that should incur.​

HOW MUCH DOES SHIPPING COST?

We are currently offering Free Shipping for all orders for a limited time only.

WHEN WILL I RECEIVE MY ORDER?

We source our products from several vendors within the US, Europe and Asia. This allows us to offer wholesale prices and high quality products with unique designs. Because we ship from multiple warehouses, the ETA is 15 -25 working days.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

We will email you a tracking number, usually one day after your order has been placed.
 
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Please note that Flow Lifestyle is unable to change a shipping address once the order has been placed. You may however cancel your order by contacting or emailing us (before it is confirmed by the seller), and place the order again with the correct shipping address.